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Automobile

In the automotive sector, high-value purchases demand great customer service. People’s emotions, tastes, and thorough evaluation all impact purchasing decisions, which are all centered on safety and performance.
Get Started

Automobile

In the automotive sector, high-value purchases demand great customer service. People’s emotions, tastes, and thorough evaluation all impact purchasing decisions, which are all centered on safety and performance.
Get Started

Automobile

In the automotive sector, high-value purchases demand great customer service. People’s emotions, tastes, and thorough evaluation all impact purchasing decisions, which are all centered on safety and performance.

Key gaps in the industry

1
There is a need for better customer service management and problem resolution in an efficient manner.
2
Brand trust and loyalty are key parameters that influence customer purchasing decisions, not only of new automobiles, but also of aftermarket parts.
3
Maintenance processes for automobiles are inefficient, leaky, and breeds distrust. Since brands do not deal with customers directly, but work through dealerships, there’s a trust deficit owing to bad quality of service, frequent auto recalls, and pilferage of auto parts.

Solution

  • Use case 1
  • Use case 2
Instant resolution
It provides instant resolution to the customers. They can use their smartphones to resolve various problems and warning lights in the dashboard. Fabrik provides a better understanding of the parts and components of the car.
Increasing trust
Establishes a connection between the car owner and the service technician through remote conversations thereby increasing trust between customers and the brand.
3D-based
A 3D-based visual guide that runs on tablets to act as an instruction display.
Unified information
Unified information dashboard consisting of 3D drawings, animated visual instructions, vision-based verification, and remote assistance in real-time.

What we offer

Allows rapid iterations aiming to rectify mistakes at any step.
Audio visual aid through VR with the objective of improving customer experience in identification of warning signs and accessory operations as per owner’s manual.
A step-by-step guide that replaces an on-the-job instruction manual.
Easier to monitor the performance of the production unit and increase efficiency.
Add an audit trail to understand mistakes that can be corrected proactively to ensure lower error rates.

Web-based

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Quick to implement

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Convert Manuals

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Productivity benefits

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No coding required

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Learn how we do it

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